Refund policy

You can ask for a return within 30 days of receiving your order.

To be eligible, the item has to be in the same condition you received it: unused, with its tags, and in its original packaging. You'll also need your order number or another proof of purchase.

To start a return, email us at feriddursunzade99@gmail.com or use the contact form. If we accept the return, we'll send you a return label and instructions on how and where to send the parcel. We can't accept items sent back without a return request first.

Damaged, faulty or wrong items

Please check your order when it arrives. If the item is faulty, damaged, or not what you ordered, contact us right away with a photo so we can put it right.

Items we can't take back

We can't accept returns of gift cards, or of costumes that have been worn or damaged after delivery.

Exchanges

The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period

If your order was shipped to the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without giving a reason. As above, the item must be unused, with its tags, in its original packaging, and you'll need proof of purchase.

Refunds

We'll email you once we've received and inspected your return, and tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take some extra time to post it.

If more than 15 business days have passed since your refund was approved, contact us at feriddursunzade99@gmail.com.